Client Feedback and Testimonials.
Please tell us how we can improve our Services.
At the City Motors Group in Wollongong and Albion Park Rail, your car is just the beginning.
Our Team of more than 80 local staff take great pride in our 5-Star Service Committment and 'CMG Care' Benefits Program, continually striving to achieve the highest levels of client satisfaction during each and every visit.
If you've recently visited any of our Dealerships, serviced your car or purchased a new one, we would love to hear from you regarding your experience.
If you loved a particular service or offer, please let us know so that we can continue to deliver this particular aspect of our operation to all of our valued clients. Alternatively, if you were not satisfied with your experience or you would like to resolve an issue, please let us know as soon as possible via calling our Guest Relations Manager on 1300 028 470 or emailing firstname.lastname@example.org.
Of course, although we aim high to enviably become the best in the automotive industry. The extent of our services and volume of clients that our staff service on a daily basis can result in a small proportion of instances where our service delivery was not as intended. It is in these instances where our commitment to 5-Star Service is apparent, as we do not profess to not making the occasional mistake, but rather, are proud of our ability to work through and resolve any issues as they arise to ensure your complete satisfaction over the life of your vehicle.
So if you are unsure as to why you should trust us with your prized possession, take a moment to browse feedback from some of our existing valued clients - 96.9% of which have stated that they would happily recommend our Dealership to a friend (as at January 2016).
Testimonials from our Valued Clients:
"The entire staff at Wollongong City Hyundai are the most friendly and professional group of people that I have dealt with. The after sales "follow up" is unsurpassed."
- YD, Valued CMG Client
"To be honest the service provided more than met my expectations. I have not experienced such good customer service before at a car dealership, thank you."
– JT, Valued CMG Client
“We wanted to bring to your attention the fabulous service provided to us by your service team, fantastic customer service is few and far between these days and we believe should be recognised and rewarded where due. We will not hesitate to be a return customer and will happily recommend your services to our family and friends.”
- AS & CS, Valued CMG Client
“Once again, thank you so much for all your help! You are always so accommodating and make it a delight to deal with you at Wollongong City Motors.”
– KO, Valued CMG Client
“I am always pleased with the customer service you provide! This is called World Class Service!”
– LH, Valued CMG Client
“I am very satisfied with the service I received from your team, please thank everyone involved. It was a very professional service and my car runs better than when I bought it.”
– JH, Valued CMG Client
“The service that was provided was excellent. The added surprise to me and to my delight, my car had been washed and detailed as well. Great service!”
– JC, Valued CMG Client
“As usual your service has been beyond reproach. Its a pity other dealers are so far behind you; they could learn a lot from you.”
– JK, Valued CMG Client
“We were very pleased with the assistance we obtained from CMG. We appreciated the fact that Michael (Service Manager) sat down with me and went through the bill explaining everything before I collected the car. And having the car washed was great! Have recommended you to many friends."
- CD, Valued CMG Client
"I don't have a complaint, quite the opposite. I was impressed with the professionalism of the service department and wish to pass on my thanks to George for organizing a loan car at short notice. Prompt and courteous service."
- RB, Valued CMG Client
"The Odyssey served us well for almost 14 years. It even survived our 3 kids who all learned to drive in it. It was extremely well maintained by your service team over its entire life and I thank you all for that. Thanks again for all the courteous and reliable service provided to us and our Odyssey over the years."
- JM, Valued CMG Client
"Thank you for your message all my details are correct and I would just like to say how impressed I was with the service and the staff, the way I was greeted, told how long it will be and contacted to say it was ready, and to find it was washed and cleaned inside. Thank you and the staff for an excellent experience"
- WS, Valued CMG Client
"Yesterday I dropped into Shellharbour City Motors service department to get the radio code for our Hyundai. I was advised by the lady that served me (sorry I didn't get her name) that I would have to contact the dealer that sold the vehicle to State Fleet. I was happy with that and was about to leave when the lady contacted the dealer herself and got the radio code for me. While this may seem trivial, people are quick to complain about bad service but seem reluctant to praise good service. Can you please pass on my thanks to the team at Shellharbour City Motors."
- SJ, Valued CMG Client
"No worries at all mate, you have made my day. I would also like to complement you and your team on your exceptional customer service skills. In all honesty it is the best I have received from any industry. Keep up the great work and thanks."
- JT, Valued CMG Client
"I want to start by saying that over the last 8 years since I purchased my car I have received first class service from both Wollongong City Motors and Shellharbour City Motors."
- RP, Valued CMG Client
"I just wanted to let you know that I have been very happy with the customer service provided by Andrew. Andrew is always attentive, extremely obliging and this is indicated to me through his excellent communication skills. He goes the extra mile in his helpful attitude and this is highlighted in his professionalism as a service specialist. Please pass on my appreciation."
- PF, Valued CMG Client
“Just picked up my brand new little beast! Looks and sounds so sexy! And while I’m here, Mercedes-Benz Wollongong have been absolutely incredible in every way, including price and customer service. They focus on the little things unlike other MB Dealerships…”
- AE, Valued CMG Client
"Thanks all at Mercedes Benz Wollongong for the great service you gave me last Friday, wonderful people wonderful cars."
- WS, Valued CMG Client
"Thank you Mercedes-Benz Wollongong for your wonderful service and help on Friday the 14th. Your professional service and help on Friday ensured I did not miss my flight. So I can not say Thank you enough. Each time I have dealt with the staff at either Wollongong City Motors or Mercedes-Benz Wollongong I can only give them the highest praise they are always professional and friendly. It is a real pleasure to do business with the CMG."
- EW, Valued CMG Client
"The care Wollongong City Motors took for my mother in February was above the normal level of any service...The staff there should be so proud as a team, Mum lost her husband and when she took her car there for a service two weeks later they noticed she was upset. So the team there done a service on the car and didn't charge Mum.....To me that in itself shows care for their clients. A big thank you to you all."
- MP, Valued CMG Client
"Hi! I just wanted to say thank you again for another pleasurable experience this morning. Your staff are always so friendly and polite! I had Andrew look after my cars service this morning and he was on the ball to keep the customer happy. Cheers!"
- AD, Valued CMG Client
"Thank you so much City Motors Group. George, Tanja, Kayla and The Big boss George lol. Loving my new car and all your amazing service."
- TC, Valued CMG Client
"Consistently amazed at the customer service at your business in Albion Park. We bought our Santa Fe from you 4 years ago and your staff go above and beyond every time we've been there for accessories, parts or servicing. Shout out to Travis from parts this morning going out if his way to keep us happy with urgent roof racks. Thanks guys, highly recommend you!"
- LB, Valued CMG Client
"Thanks to the Team @ Shellharbour City Motors Group for my brand new Hyundai i30 & looking after me. A very special thanks to Anita for getting me the colour I requested & wanted in white only and all the calls she made to get the last one for me from Tamworth till next production. Really happy with it and love driving it. Was worth the wait on a new car. Also a big thank you to Matthew for the time he took to go through all the features inside the car with me on the day I picked it up muchly appreciate it."
- GL, Valued CMG Client
"Thanks for great service today. On transit from QLD back to Melbourne our Santa Fe developed an issue with water in the diesel. Fixed the problem and did a recall fix and provided us with real coffee and great service. Many thanks."
- KG, Valued CMG Client
"I bought an i45 recently and i couldn't fault the service that i received. The staff were both professional, and friendly and i would highly recommend them to any prospective buyer."
- MP, Valued CMG Client
"Just love the service from WCM, it is first class. Great follow up and you are always made to feel important."
- RM, Valued CMG Client
"My 1and a half week old I20 did close on 2000kms in 8 days - terrific car, great fuel economy - totally happy. Service tomorrow."
- AH, Valued CMG Client
"Always helpful & follow up service with personal e/mail contact to check for problems."
- WM, Valued CMG Client
"We are very pleased with the Hyundai sedan. Beautiful to drive. Very comfortable."
- TP, Valued CMG Client
"Praise Praise Praise!!! To the Salesman at Hyundai for noticing me struggling with my daughter and sitting her down with some play doe to keep her occupied! These guys are really awesome!”
- CB, Valued CMG Client
"Hi CMG in particular the team at Albion Park Rail. 6 weeks ago I took delivery of an Accent sedan. Yesterday the Accent was involved in a 4 car pile up. The Accent had to be towed. If "he's" written off I'll be back. For a little car it sure did stand up to the beating it took yesterday morning. Great brand, great car, great team."
- SM, Valued CMG Client
*96.9% CSI Score (Q2. Recommend Dealership) is sourced from an independent survey conducted by Hyundai Australia in January 2016 for the City Motors Group - Wollongong.