City Motors Group

Mercedes-Benz Wollongong 1300 035 297 Shellharbour City Motors 1300 027 640 Wollongong City Motors 1300 031 396

CMG Care.

Welcome to a new dealer experience.

After close to 40 years' in the Illawarra, we’ve listened to our valued clients and guests and designed a new dealership experience including special ownership benefits for each and every new Honda, Hyundai and Quality Used Car that we sell and service.

5-Star Service

The City Motors Group have developed an innovative 4-Step approach to our 5-Star Service commitment to ensure total client satisfaction as part of our CMG Care Owners Program. It is our firm belief that your new car is just the beginning, with a lifetime relationship built on trust, integrity and first-class Service.

Our friendly Team will look after you long after you've left our driveway, to ensure you're totally happy with all aspects of your new car purchase experience and ongoing accredited scheduled servicing of your vehicle.

If you have any Questions or Concerns along the way, our dedicated Guest Experience Department are there to assist. To contact our specially-trained Team, please use any contact form on this website or click here to email directly. We would love to hear from you.

CMG Care


ONE. ENQUIRY

You will always feel welcome and are free to look around.
You will be assisted by genuinely helpful and caring staff.
You will have access to highly experienced and knowledgeable staff, whom  will advise and assist you with the appropriate options based on your preferences and requirements.

TWO. PURCHASE

You will have a friendly, stress-free and simple purchase experience.
You will receive competitive pricing and unparallelled ownership benefits.
You will be able to assess a range of attractive options on finance, insurance and discount service packages.
You will experience thorough staff with a high attention to detail.

THREE. DELIVERY

You will have an honest and accurate delivery Appointment.
You will receive timely communication and updates on vehicle progress.
You will experience a step-by-step delivery process and checklist to ensure nothing is overlooked.

FOUR. FOLLOW-UP AND ONGOING SERVICING

Your first service will be pre-booked to ensure everything is running to your complete satisfaction.
You will receive periodic follow-ups and courtesy reminders based on your vehicles scheduled milestones.
You will receive a personalised Service experience every time from our dedicated Guest Relations Team who's sole purpose is to assist you with any Questions or concerns you may have and deliver outstanding Service.
You will receive exclusive owner event invitations or special offers based on your personal profile and preferences.
You will experience a Complimentary Service on all Honda and Hyundai models after a period of loyalty to our Group as an additional thank you.

FIND A CAR

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